Emailing Piping - POP Account??
Currently in order to do email piping you need the pro version AND it goes through fluent's servers
Is there a way to do piping directly from a POP (or GMAIL) account - I thinking from a security perspective there are instances where you do not want it going through a 3rd party system
As a quick FYI / Follow up to my own question. I wrote a plugin for this which uses the Fluent API to import the tickets. it's ok for plain text - but after that....
I can now see why Fluent may use their own service to help process the emails...still working on this...
Philip Levine Intresting, willing to put it on git for the rest of community? we may be of help in this endeavor as well ;)
Denis - Emanuel Sandu https://github.com/sflwa/epfs-piping
I haven't had a chance to work on it any further - as per my original post I can see why Fluent has this as a pro feature - I was hopeful it would be simple and could just create the ticket but I've quickly learned it is not that simple and dealing with attachments vs embeds
Right now the only thing working is it creates the ticket
FlowMattic recently added more functionality to their IMAP email parser module. In theory, you could use that inside FlowMattic to create tickets in FluentSupport. Nitin Yawalkar may be able to confirm if that would work.
Thomas Oates Thank you for this - the whole idea behind doing my own plugin was
a) to see if I can
b) if I have a site where I want to do this but cost is an issue
c) Privacy - some people may not want their emails going through a 3rd party server
Thomas Oates Yes, that works, and even with the message ID available in the response, you can even auto reply to the same email :)