Email piping stopped working
Has anyone seen this before, seems to have started recently.
We use Fluent Support with email piping. Mail arrives at my emailaddress say support@mydomain.com (Google Workspace) and is forwarded to our mailbox address whatever@fluent.support.
Any sender whose domain publishes a strict SPF record (-all) is rejected. Confirmed in our Google Workspace email log:
rejected by route2.mx.cloudflare.net [2606:4700:f5::e] — 550 5.7.1 2607:f8b0:4864:20::1148 isn't allowed to send email for theclient@theirdomain.com
The cause is standard SPF breakage on forwarding: the forwarding hop preserves the original envelope sender, so your Cloudflare inbound checks the sender's SPF record against a Google IP and rejects. The sender gets a bounce; we never see the ticket.
Hello Marjan
I just saw I had got an e-mail from Jewel at the Support, saying that I had three e-mail accounts where e-mails are not being created as tickets.
To solve this, Fluent support team has created new forward inboxes for me, that I had to change in my CPanel.
And from now, it seems to be working. But they was flagged in their backlog or something, which caused them to sent me that e-mail.
Maybe you should contact the support team.
- All e-mails did land in my different e-mail inboxes as normal, but they wasnt created as ticket answers. So no e-mails was lost though.