'Date received' icon and 'sort by' filter.
In the info/icons next to each ticket and in the 'sort by' filter, I'd like to be able to organise support tickets by 'date received'. So, support tickets that might have been raised 3 weeks ago or more could get my full attention to get sorted. I know we have 'waiting time,' but that was not what I'm after.
or... have I missed something? Does anyone else agree?
Yes, you can do this using the Advanced Filter.
Ahsan Ahmed thank you. But I still think that if I could click a 'sort' button in the menu and organise all tickets by date received, this would be incredible. Almost, I would want this as default view, newest raised tickets at top, or visa versa.
Could that be looked into? If others might also find it useful?
Thank you.