Customizable keyboard shortcuts (+ FluentCRM custom fields integration)
Hi team, I have two requests.
1. Customizable keyboard shortcuts
The shortcuts in the Tickets section are a great addition, but it would be very helpful to be able to customize them. Several default combinations clash with OS or browser shortcuts. On Windows in particular, many rely on the Win key, which the system often intercepts, so some shortcuts simply don't work. A settings panel where each agent can remap shortcuts (ideally per user, with a "reset to defaults" option) would solve this.
2. Integration with FluentCRM custom fields
It would be great if FluentSupport could work with FluentCRM contact custom fields. For example, agents could see and edit a contact's CRM custom fields directly in the ticket sidebar, ticket custom fields could map to CRM custom fields so the data stays in sync, and CRM custom fields could be used in ticket filters, workflows, and saved replies. Many of us use Support and CRM together, and right now customer data lives in two separate places.
Thanks for considering it!
Thank you for sharing your detailed suggestions and feedback regarding FluentSupport.
Both suggestions are valuable, especially the ability to customize keyboard shortcuts to avoid conflicts with operating system and browser shortcuts, and the integration of FluentCRM custom fields to improve customer data management.
I have added both suggestions to our feature request list and forwarded them to our product development team for further review and consideration.
While we cannot provide a specific timeline for implementation at this stage, our team will evaluate these requests when planning future improvements.