Closing Tickets without a Reply?
In the latest version of Fluent Support, it looks like there's no longer a way to close (or close silently) a ticket when looking at it? I have to either reply and close, or go back to the ticket list and select the checkbox and then close from there? Or was that option just moved and I can't find it?
The Close Ticket and Close Ticket Silently options are still available on the ticket view.
In the latest Fluent Support UI, Close Ticket is available as the button at the top-right, while Close Ticket Silently has been moved under the three-dot (⋮) menu next to it.
So you can close a ticket without replying by clicking ⋮ → Close Ticket Silently.
Utpol Debnath Thanks, that's where they used to be, but aren't for me anymore.
I found the problem; the "unified interface" of FluentHub removes it, so that's why I no longer had them. I'll open a ticket; it's too convenient to not have that option on the ticket itself.
Thanks for giving me the clue to find the problem.