closing tickets

Hi,

I’m experiencing an issue when closing tickets: each time I set a ticket to ‘Closed’, I need to do it twice for the status to actually stick.

The first time, the ticket appears closed, but after refreshing or navigating away, it reverts or remains active.

There are no conflicting automations enabled, and my user role has full permissions.

Is this expected behavior, a known bug, or is there a specific setting that controls how ‘Closed’ status is applied?