Close ticket silently
Hello, we noticed that the feature "Close Ticket Silently" is not working properly. Indeed, it still sends an email to the user as the ticket has been closed.
Could you guys have a look?
+1 - I was very surprised that the client replied and asked why I closed it! LOL so definitely not working... I created a ticket support (#156268) as for us, it is a major problem!
Received a reply from the support and they fixed it in the next release, if you need asap you have to contact them.
Frederic Sune Thank you Frederic