Claude integration & rules for style/tone/voice?

I see that tickets in Fluent Support can be answered using OpenAI, which is a great feature. I’m curious whether you’re planning to add support for Anthropic/Claude (BYOK) as well, as I’ve found the results to be significantly better.

Additionally, is there a way to define specific guidelines for tone, style, or voice so the AI responds to customers in line with our brand communication?