Chat/Knowledge Base support
Any change, the Fluent Support could be expanded to include website chat with a RAG like system like Aidbase is building?
We actually have a system that we are currently only using. It's kind of in an alpha phase, and currently our team is using it extensively and testing it. So far, around 40-50% of tickets are solved by AI, mostly with little human rewrite. We will release it to the public once we are more confident in the system.
Shahjahan Jewel and would that be a seperate product or an expansion within FluentSupport?
Would be great if it would have knowledge base support, AND can be trained on previous support tickets. Plus that it can be accessed via chat on the frontend as well
Hans van Gent This is how we are using currently: We have built a RAG system where we have trained with All the docs, articles, previous selected tickets, and then generating responses. We have built with some complex techs like Python, NodeJS, Vector Database to make it super optimal. We are planning to implement this service within FluentSupport. It will also have a chatbot.
Shahjahan Jewel awesome stuff!
Shahjahan Jewel that sounds really crazy!!!
Shahjahan Jewel that's what I've been hoping for!
Shahjahan Jewel ...just wondering if there any updates on this feature request? Is it being considered?
Ryan Vickerman would love to know this too!