Action Workflow before Email Notifications
It would be really useful if there was a way to run a Workflow before email notifications are sent.
We have some annoying customers with even more annoying email autoresponders. I've got workflows set up to delete their tickets immediately if the subject is the usual "Your email is important to us" rubbish, but they and the agents still get a new ticket notification.
Or an ability to ignore email piping when certain sender/subject conditions are met.
Maybe we should try to send the email after completing the workflow so if the email was deleted from workflow, then we should not send the email. I will talk with the devs about it.
CC: Rasel Siddiqe
Shahjahan Jewel Rasel Siddiqe just wondering if this is now on the roadmap?