A Company as Customer
We have a support contract with a company -> this is our customer.
In this company, multiple people are allowed to open a ticket with us.
However, in the reports, I would like to see the time tracking for the entire company and not the individual ticket openers. Is this possible in any way?
I also use Fluent CRM - it has the company structure.
Thank you in advance!
After further tests, I have definitely noticed that I am missing the assignment of the tickets to a company.
Hi
We have the same need
actually any B2B business using Fluent support has the same need
we need to see all tickets related to a company
how can we do that ? thanks Shahjahan Jewel
Hey, Jürgen Praschl-Bichler we're doing a complete overhaul of the reporting system with the UI update. You'll have a similar or at least on par feature in the UI release (v 2.0)
Rasel Siddiqe - when is this update coming out. I need companies/organisations so we can locate tickets by organisations/companies and have metrics