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FluentCRM

WooCommerce Coupon Automation: Send After 30 Days of Last Order

I’m starting to work with FluentCRM and would like to confirm if it’s possible to configure an automation that sends a coupon only if a customer has not placed an order for 30 days after their last purchase.

Specifically, I’m looking for dynamic behavior where the wait period resets based on the most recent order. For example:

  • If a customer places an order on January 1st, the automation should trigger on February 1st.
  • If they place another order on January 20th, the 30-day timer should reset, and the email should instead be sent on February 19th.

From what I can see in the documentation, the wait conditions and triggers don’t appear to handle this type of rolling delay automatically. Can someone confirm if this functionality exists natively, or if it requires a custom integration/workaround?

  • 2 comments

Jonathan Gwyer

There might be an easier way, but you could do this with two automations...

1 - Send coupon -
when customer tagged "coupon needed"
remove tag
wait 30 days
send coupon

2 - item purchased -
cancel "send coupon" automation for customer
wait 5 minutes
add "coupon needed" tag

This would cancel the first wait 30 days and create a new one each time a purchase is made.

K A

Jonathan Gwyer thats a great idea, thank you :)