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Unsubscribe link not working

I have used the short code({}), smart code (#), and also created a hyperlink (adding the short code as the link). When the e-mail is sent, the link does not work and the short code and smart codes do not appear any different than "##crm.unsubscribe_url##" and "{{crm.unsubscribe_html|Unsubscribe}}" in the actual email.

Users cannot subscribe from the list.

What am I missing?

Unsubscribe link not working

Akira Zabala

Are you testing it with a non admin user or is it a test email? I may be wrong but sometimes some functions are disabled while in test mode, but would render ok for the final user…

Anesha Frazer

Akira ZabalaΒ I was testing with the test e-mail, but you are right. I was able to check other outgoing e-mail in Fluent SMTP and the link is working. Thanks!

Akira Zabala

Anesha FrazerΒ glad it worked! πŸ’ͺ