New here just after some help after reading the docs I have set up my first automation.
OK it's not woking any help or ideas appreciated.
The first box defines the form submitted
The second box checks to see if they are a Woo Customer or not. If they are YES then do nothing end the funnel.
If not NO then send them a 5 email sequence then end the funnel.
Problem is it's not working.
When I fill in the form I get added to the contact list and the correct List and tag is applied but no emails are sent. I don't have the opt in set yet in the form just wanted to see if I could get this working.
Thanks in advance.
Nick
Make sure you publish this automation.
Shahjahan Jewel yes it is published
Shahjahan Jewel could it be to with the fact that I am using the same domain name? so it thinks I am already registered. for example hello@xxxxxx.co.uk is already registered but I have filled the form out with the email Brian@xxxxxx.co.uk, would this effect it?
What exactly isn't working? No contacts ever enter?
Chris Davis thanks for the reply yes the contacts are created and added to the correct list with the correct tags. It is just the Automation Funnel that is not being triggered.
Can you show us how you have set the conditions?
Yes sure is this what you need? Jonathan Gwyer
Nick Porter from what I see you are checking to see if a customer or if not in the same condition. So my guess is this is where it breaks. It should be just one condition in this case you check if customer. And then if yes, go down that path on your automation.
Janice Bennett thanks I will give that a try.
Janice Bennett Mat Well thank-you Janice Bennett that did the trick the first email was fired off instantly as it should have been. Thank-you for your help. No doubt I will be needing more in the future.
Nick Porter yeah. Glad to help. I get confused sometimes myself when building them. Easy to do.
Do you have your SMTP plugin configured with any external ESP (ex: FluentSMTP+AWS SES)? If Yes do you have any logs there with email sent failed status?
Do you have your external/server-side (not WP) CRON Jobs configured?
These are maybe not needed in your case but its good to know and can help us understand your case scenario.
Mat I do have fluent smpt installed and working through Brevo. it seems to be workin well. But has nothing in the logs for the emails that should have gone out through Fluent CRM no error just nothing related to the emails I have been testing. Thanks for the link to the Cron I have not configured any cron jobs but have seen your link. Do need to follow the instructions and disable the woo one? this is what I currently have. Thanks for your help.
Nick Porter if you dont have CRON jobs executed then your FluentCRM automation might not be executed. However if someone visit your wordpress website then wp-cron should be executed too.
You dont need to disable any cron jobs since the issue is somewhere else (I guess).
Check FluentCRM Log if your automation steps were processed as expected..
Mat Thanks I think I have it sorted now Janice Bennett came up with a soluotion that has worked she wrote.."from what I see you are checking to see if a customer or if not in the same condition. So my guess is this is where it breaks. It should be just one condition in this case you check if customer. And then if yes, go down that path on your automation." So I changed to a single condition and it worked.