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Features Request - Automation

There are 2 things that are essentially missing for me that would make FCRM automation level up to what automation in other applications consists.

  1. Variables - for each automation I would like to have variables associated with and that could be used in the automation.
  2. Functions - functions to manipulate text/variables/contacts fields/etc'. For example a function that inputs a time and add 5 hours. A function that inputs a string and return the first 10 characters/etc'.

I'll give an example of my use case:

I hold weekly webinar. I have set an automation upon a successful registration that handles email and whatsapp (through webhooks) notifications. In all of them I use the date and time of the upcoming webinar.

Now each week I have to go over all the email templates/webhook/time conditional - and change them accordingly. If I make a mistake in one - it creates a lot of confusion.

Also - I set actions to wait to a specific time (24 hours before, 1 hour before etc') to send these notifications and also to do various conditional checking. Again - each week I have to go over all of these in the automation and update them. And again - if I make a mistake it's gonna be very bad.

A function that would be able to just take as an input a variable I set at the start of the automation regarding the time of the webinar and just manipulate it accordingly - would make this 100x times easier.

Shahjahan Jewel How hard would this be to implement? Is it possible for you to add this?

Dominic Osborne

I also would like to put forward an update on Wait automation.
We can already Wait for specific day of the week....

It would be really good to WAIT for specific date of month, so we could choose to wait till 1st of current month, or 14th of current month, before the automation flow continues.

Can that be added please, team? Shahjahan Jewel