Could you please help me?
Hello,
I recently purchased FluentCRM. It is incredibly good — truly brilliant — but there is something I do not understand. I also attached a screenshot of my automation.
What I would like is the following: when someone receives the Trial Days tag, they should get an email 5 minutes later, then a second email on day 1, and then another email on day 3. So basically, I want to create an email sequence.
However, what I see is that the system does not even seem to try to send these emails at all. Do you have any idea what could be causing this? What might I be doing wrong? Could you please help me with this?
I am sure the issue is not with my website, because the cron jobs are working properly. I am also using FluentSMTP, and my other emails are being sent successfully. It is specifically this automation that does not want to work.
What would you guess the problem is? What could I be doing wrong?
Thank you very much in advance for your help.
Zsolt Lázár you can simplify your automation like this:
Apply tag - trialdays
wait 5 minutes
Send Custom email 1
Wait 1 day
Send custom email 2
Wait 1 day
Send email 3
end
Question for you: How is the trigger (trialdays) being applied? Make sure the trigger is applied to start the automation.
Debo Ogunrinde Taylor Drayson Thank you for the replies! The if branch is needed because if someone unsubscribes from the emails in the meantime, they should not receive any more emails. In that case, they get an unsubscribe tag.
Zsolt Lázár What's the condition that you are checking? Can you post a screenshot of the condition?
As Debo said, you can simplify this, you can also check that the user is being added to the automation then check the logs underneath to see if they were added properly.
Check your trigger