All emails have 100% open - only happening on 1 site
I use Fluent on about 30 sites - I am having a strange issue on 1 site (I opened a support ticket) but figured i'd see if anyone else has had this - where every email is showing as 100% open - I even did a test to my gmail account - I see the message in my inbox and I don't open it, yet it is showing as open in Fluent - any thoughts???
This may happen:
Maybe the sending count is low. The open count is based on the loaded pixel.
So if your email sending provider or the ISP or Gmail server loads the pixel then it will be counted as open.
Shahjahan Jewel That was actually my first thought as the site was configured to use Google Workspace (prior to CRM Setup) and that was exactly what I thought -
So I switched it to use AWS (CustomSMTP) - However you just got me thinking - I cleared the object cache (Nexcess) - let me see if that might resolve it
Philip Levine If you are using AWS then just use the SES API instead of custom SMTP. You may use our free FluentSMTP plugin to connect via API.
Shahjahan Jewel We were already using FluentSMTP - what's odd is I have this exact setup on other sites and it is working normally / as expected - just on this site it is showing as open right away
I'm trying an email now with 5 paragraphs of text to see if maybe it is just too short and that's why it's showing as open right away
Shahjahan Jewel - Ok so same issue - it's very odd - I'll try this with a test site - but assuming it works on the test site - any thoughts of what else to look at as something is strange on this one install
Philip Levine , what are you using to receive emails?
Sella Yoffe Just using the Gmail web interface -
Upon further testing and a reply from support - here is where I believe I'm at
1) I was originally using Gmail/Workspace as my SMTP service and the admin had Apple Mail open so I believe everything got flagged as opened right away
2) In testing this on a clean install with just CRM and SMTP installed with AWS as the service and getting the same results - I believe it maybe because my "test list" is to known users who always open the email
I will report back after we do the next full list via AWS