Withdrawal Button
Today, the German Bundesrat converted an EU regulation (https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32023L2673) into national law. Shop operators are now required to introduce a clearly visible button for canceling orders.
The button must meet the following requirements:
Clear and unambiguous labeling – e.g., “Cancel contract”
Three-step process:
- Click on the button → Redirect to confirmation page
- Second click on “Confirm cancellation”
- Confirmation: automated confirmation of receipt by email required
The cancellation function must be easy to find and permanently available:
- Clearly visible placement, e.g., highlighted in the footer of the website
- No simple text link such as imprint, privacy policy, or contact page
- Not hidden behind login or download
- Barrier-free design
- Availability throughout the entire cancellation period
As this is an regulation valid for the whole EU, there is a requirement to add such support to FluentCart - is this known and are there plans to introduce such a meachanism?
@Peter Heck that directive is aimed at financial services (ongoing) contracts
You are right, looks like all ecommerce shops will need this in EU Shahjahan Jewel any ideas how to implement?
Robert Feddes no, it is valid for all online contracts.see also here: https://www.reedsmith.com/our-insights/blogs/viewpoints/102m2ba/one-click-to-withdraw-why-the-new-withdrawal-button-changes-online-contracts/
This will also be required in Belgium as of June, I did a feature request a couple of days ago
It will also be a legal requirement in the UK, from May I believe.
Shahjahan Jewel Any feedback to this feature request? I think, not implementing such an option would make it difficult to sell it in the EU after June...
Peter Heck I have added this as a feature request. We will make it quick but need some research how we should prepare this. Need some internal flow so it should be reviewed by store admin.
cc: Sarkar Ripon
Shahjahan Jewel Thanks - good to hear this!