Request: Add Cancel Subscription Button in Customer Account Area
Currently, users who purchased a recurring product (subscription) via FluentCart have no way to cancel their active subscription themselves. The only available options are viewing invoices or updating payment methods.
Problem:
- EU and international consumer protection laws require that users must be able to cancel recurring payments(subscriptions) directly within their account, without needing to contact support.
- This is especially important for Stripe, PayPal, and other gateways with recurring billing.
- Without this option, customers may dispute payments, leading to chargebacks and compliance risks.
Requested Feature:
Add a visible and functional “Cancel Subscription” button inside the FluentCart > My Account > Subscriptionssection.
Yes please.
We need this
Eric I think this is already available - see attached screenshot. Maybe it would be good if this was presented as a button in this view though, rather than being non-visible and behind an extra click
Shahjahan Jewel just a rough mockup suggestion here - maybe it could be helpful to move the cancel subscription option alongside the "update payment method" and "view order" options, so it's less likely to be missed?
Jesse Benjamin Oh yes, thanks, great — I completely missed that it’s already there!
Probably should be styled differently with red text?
Definitely, I also prefer to have a clear cancel button to avoid any unnecessary support requests.
WE NEED THIS ASAP. We're all developers and we can't even find the subscription cancel button. PLEASE do not hide it under the three dots. People will never find it.
+1
This sounds like something we could add in my new Fluently Toolkit plugin. What do you think? https://fluentlywp.com/addons/fluently-toolkit/
Nelson Miller Yes please!
Kaneisha G. FYI we did add this after I posted here 🙂
Please make this cancel option more clear. I couldn't find it either. And it looks like you're hiding it from the client, which doesn't build trust.
