Refunds and user removal
A customer requested a refund under my 14-day money-back guarantee. I processed the refund through FluentCart/Stripe. This was the only product the customer had ever purchased from me.
After the refund, I noticed that:
- The contact was removed from FluentCRM.
- The customer was removed from FluentCommunity (so they no longer have access there).
However, I can still see them as a WordPress Subscriber under Users.
I expected FluentCart to remove the user completely, including the WordPress user account. Is this normal behavior?
My questions are:
- Why does the WordPress user still exist after the refund?
- Can the customer still log in with that account?
- If they can log in, what can they actually access or see?
- Is there any additional step I should take to fully revoke access after issuing a refund?
I just want to make sure refunded customers no longer have access to any paid content.
Thanks in advance for your help :)
