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#General

Quick question about failed subscription payments & invoices

Has anyone here experienced a failed subscription renewal payment in FluentCart?

If so, could you please confirm:

  • Does FluentCart create an invoice when a subscription payment fails?

  • If it does, does that invoice:

    • Stay in draft / non-numbered status until the payment is successfully completed?
    • Or does it generate a finalized invoice number even though no payment was collected?

I’m trying to understand whether invoice numbering is triggered only after successful payments, or if invoices are generated even when a renewal ultimately fails.

This has important accounting and tax implications, especially for EU-based businesses.

Any real-world experience would be greatly appreciated. Thanks! 🙌

  • 4 likes
  • 7 comments

Jorge de los Reyes

Update from the team:

Regarding invoices:

  • Failed payment attempts do not generate invoices in FluentCart.
  • No draft or finalized invoice is created for a failed renewal.
  • Invoice numbers are assigned only after a successful payment.
  • Failed attempts remain only as payment attempts / failed transactions, not as fiscal documents.
  • No invoice email is sent when a payment fails (from the FluentCart end, but Stripe sends an email).

So to clarify:

  • Payment attempts are separated from invoices
  • Invoice numbering only happens upon successful payment
  • Failed attempts do not result in numbered unpaid invoices

:)

N_Wanyagah

Jorge de los Reyes  but I am experiencing the same same issue for abandoned payment while using paystack , I am getting orders created on my dashboard when an attempt to pay using paystack was made. i think they need to sperate those from real orders

N_Wanyagah

Like here, the customer made 3 attempts, 2 were abandoned at the payment stage, while one went through https://www.awesomescreenshot.com/image/57784575?key=100a3101cf5b91dc428f5ca930c2f7e8

Jorge de los Reyes

N_Wanyagah so. It created an order for the attempts? Os just orders?

N_Wanyagah

Jorge de los Reyes an order was created with status= pending, payment status = on hold. however the order did not have an order number. i wondered why is that happening

Wendy Perkins Shoef

N_Wanyagah Makes sense that there isn't an order number because it's not an actual order. It's a failed attempt.

Invoices indicate that there was an exchange of paid goods/services. When a payment fails, there isn't an exchange of payment thus there shouldn't be an invoice.

They could theoretically create a quote or estimate for a failed payment. But an invoice would not be correct and would cause problems during financial audits. A failed payment attempt is classified as exactly that. An invoice would require matching income or loss on a balance sheet.

N_Wanyagah

Wendy Perkins Shoef yes it works as intended but we dont really that and should be treated as abandoned carts and later we can re-email the customer to complete the purchase , the issue is it logs every attempt for the same item