Is There an Ability for a "Cancellation Confirm Flow" When Cancelling a Subscription?
I'm working to replace a membership plugin (that's been running for years on my website) with FluentCart to take over handling payment processing. The next thing I need to test is the cancellation process for subscriptions.
I (finally) found the "Cancel Subscription" option, but I'm afraid to click it (to see what happens). I'm suspicious that if I do, it will instantly cancel my only (current) test account.
I'm not finding any information in the documentation for FluentCart on how to set up a cancellation "process" (or flow) after a member clicks on "Cancel Subscription." Does anyone know who's ahead of me setting up a membership website, if there already is a way to do this?
E.g., Most membership courses want their members who cancel to be able to land on a page after clicking the cancel button, and be shown information to explain what will happen after they cancel, and likely be given some incentive offer to consider staying on, etc. And if they do want to still leave, the ability to fill out a quick "exit survey" (asking why they are leaving and what could be improved in the membership to make it better), and then be presented with the final "Cancel Membership" button ... with maybe a final popup afterward that says, "Are you sure?" (last chance!)
I'm suspicious that if I do, it will instantly cancel my only (current) test account.
\=> I don't know what did you mean by test account. Anyway, If you click on cancel subscription, subscription will be cancelled immediately while keeping associated service/license/digital download accessible/active until the end of current subscription.
Most membership courses want their members who cancel to be able to land on a page after clicking the cancel button, and be shown information to explain what will happen after they cancel,
\=> We will improve the UX in this context.
Thank you for your feedback
Ripon Sarkar ~ Sorry, I didn't clarify. By "test account," I just meant I created a subscription product and then checked out in FluentCart by entering information for a new member (not already in my Wordpress user list or FluentCRM subscriber list — so I created a whole new Wordpress and fCRM USER account.
And, thank you! I appreciate your consideration to "improve" the UX in this context. :-)