How to Turn off Tracking in FCRM?
[See update at bottom]
Help! My purchase cart links are resolving to an empty cart when people click on them in the FluentCRM email. They work fine in the test emails. How can I turn off tracking to resolve this when I send?
My second email in the sequence, another batch of 60,000 is due to go out today and I need to fix it asap.
Update: Problem doesnt seem to be tracking related. Fluent support thinks it is caching related but my host says there is no caching on the FluentCart pages. Mystery ongoing but tracking has been eliminated as a cause.
In the FluentCRM compliance settings, you can turn off tracking. By the way, not sure why issue are you facing but tracking should not conflict with FluentCart’s cart. Do you have a ticket ID with details so I can take a look.
Shahjahan Jewel not yet. I am in emergency troubleshooting and answering tons of emails so I haven't had time to put in a ticket. I will have to find time to submit one when I can gather my notes.
Shahjahan Jewel I finally got a chance to open a ticket. It's #3948 There are additional more concerning payment issues involved now as well. Thank you for asking.