Disable Trial Option?
I just had a customer trial the subscription. I didn't even know this was an option. I looked everywhere but can't find where this is an option to be disabled? Is there a place in FC to disable the ability to have a trial? They paid via stripe but I don't think this would be handled on stripe (I also looked on there and can't find anything either).
If a user uses a coupon which apply only for the first month by default then we make that as a simulated trial + a signup fee to make it work across all the payment gateways. Maybe your user used a coupon.
Shahjahan Jewel the user bought the $99/yr plan and then upgraded to the $199/yr plan. I had prorate enabled and I added a coupon code (by mistake as I didn't know this is basically what prorate does) which brought the total upgrade cost to $1. On renewal it will be $199.
So the pricing makes sense because of my goof. But I still can't figure out why their "upgrade" subscription shows trialing.
Matt Zimmerman ohh that make sense. So we do trialing when the recurring amount does not match with the first amount. The user will see as regular subscription but for admin side we should as trialing as what we did with stripe. Your payment collection will not be affected by the way.