Urgent: Issue with Permissions on Fluent Community
Dear WP Ninja Team,
I hope this message finds you well. I urgently need assistance with an issue on Fluent Community.
Currently, I have two separate logins: one as an administrator and another as a regular student. The student account is used to test functionalities and ensure that restricted spaces and courses are working as expected. However, today, while testing with the student account, I noticed that despite seeing restricted spaces and courses marked as blocked, I can access them and interact with the content without any limitations.
This is a serious issue as I have both paid and unpaid students, and this flaw could severely impact the management and trust in the platform.
Please let me know as soon as possible how to resolve this situation to ensure that students with restricted access cannot view or interact with locked content.
Thank you in advance for your prompt response and attention to this matter.
Best regards,
Another thing, Another thing, the student accesses all even if it's blocked that it can't access to the files? I don't understand , even if it's a course it's not blocked ? I'm so confused. I need this solved ASAP please!!!
I have costumer service looking to something yesterday, maybe they did something? Thanks for your help @Shahjahan Jewel ,
Hi Sofia Carvalho
Please share your ticket number. I am here to assist you. Thank you.
Raiyan Marzan Hi Thank you 🙏🏻 is this #117357 .
Sofia Carvalho Do you use Fluent CRM to manage Fluent community access?
Maybe this member has the tags selected for the courses in Fluent-CRM?
André Salier yes that is the problem. But this member add only acesse to somethings not all. I dont even know how this happened. I contacted suporte .
And regarding the files " no permission" this happens to all members. Do you know how to fix it? thanks
Sofia Carvalho Do you have an automation that assigns tags to members? Or does this perhaps happen when members register?
André Salier I use fluent CRM and I have an automation tag. When someone buy a product, that assigns a tag and it gives acesse to the community .
And I have other automation, the old students from other platform that can acesse trough the same tag . maybe this is a problem?
But the problem with this member ( me test member that i use) exactly its that it only add acesse to 2 or 3 things, and now it as acesse to everything. I think that the costumer service that made an intervention this week as something to do with it , but not sure .
Me thought was, I put the older students in a tag and the news in an automation woocommerce order, but maybe I needed to make it someway different? I'm not tech by any means so... just trying to do things work 😂
Sofia Carvalho You would first have to check whether all members who do not have access should have the tags and gain access via them.
And then you have to check which automation adds these tags.
André Salier I dont know if I understand, but I can give you a back story. When I bought Fluent community I already add students in other platform. And to add them I have to manually put them into the spaces courses, so I give acesse to myself tester and other 2 students. Then cames the realise of the CRM tags acesse, I created a tag and a automation I use it to give acesse to all the other students instead of put them one be one.
And then I created an automation to woocommerce orders but I use the same tag. Now that I'm think of this, I did not need a tag for this or I do? I just need to have a list of members?
I hope I could explain myself 😊
Sofia Carvalho I would first remove the tags from all members who should not have access.
And then check the whole process with a fictitious new member
André Salier Personal opinion , do you think that I should have different tags for this 2 groups? this tag give acesse to all community , but if one day I want to sell only one course or space what do you think I can do?
Sofia Carvalho You need a tag for each individual room and each individual course, which you have to create in Fluent-CRM.
In the Fluent Community settings you can connect the rooms and courses with the tags. This means that Fluent CRM synchronizes with the Fluent community and you can control access via Fluent CRM.
André Salier Thank you so much!! 🧡