Sign Up Glitch
Is this happening to anyone else?
When a new members signs up for the first time in my community portal, they enter their name, email, and set the password. The fluentcommunity system sends them a "validation" code to the email they used. That works fine, but this is where I'm seeing a glitch.
When they add that code, they get an error message that says "This was not a valid entry" of something like that. However, when they go back to the login page, they can log in with that email and password they set up.
Is there a bug or a fix that I should be doing to this to avoid new members getting confused and thinking they need to reset their password?
Would you please share the exact error so I can take a look.
Shahjahan Jewel Hello, I am experiencing the same problem a member registers he comes back later he can no longer connect. Can you please test here is the link: https://entregrimpeurs.com/communaute/
The members who told me about it didn't provide me with a screenshot. They just showed me what was happening when they signed up. I can provide a link to my community, and you can try it yourself. By the way, this was all done on mobile devices, both of which were Android systems.
Jason Froehlich Would you please inbox me the URL so I can try to signup.
Shahjahan Jewel Just messaged you the link.
Hello, I am experiencing the same problem a member registers he comes back later he can no longer connect. Can you please test here is the link: https://entregrimpeurs.com/communaute/