Problem with Tags
We have configured the tags to give access to certain spaces. When we delete the tag for a particular account, the account retains access to spaces despite the deletion. Is this a sync issue? Can anyone help me on this? Thank you
I'm noticing a tag syncing issue as well. We add a tag to a new user at sign up and I can see the tag in Fluent CRM, but the user isn't added to the space. But, if I delete the tag and add it back manually, they are added. It is tedious to do and defeats the purpose of having the automations run.
Patrick Anderson when you add the user manually, have you try then to remove the tag of the user (inside fluent CRM) to see if he still has access to the specific space in Fluent community ? It is my problem. But when I read your problem, I think this is a general syncing issue
Raph BRIGUET-LAMARRE In my situation, they get assigned the tag in Fluent CRM, but in Fluent Community, they aren't in the space. So then I remove the tag and then add it back. Once I do that, then they are in the space.
Patrick Anderson I just tried to manually assigned the tag in Fluent CRM (I didn'nt try via an autamation) for the user. When I do this, it's work for me, the user has access to the space.
Raph BRIGUET-LAMARRE that a bug, already submitted by ticket to support, it will be fixed in the next update
I'm also having a problem with Access Management - I select tags in the drop down and check the box to sync with courses but it doesn't actually save. When I refresh the page it's back to the default setting.
Anyone else having this issue?