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PLEASE fix this. Losing members and may have to leave FC behind.

Hi, I have been using Buddyboss, Youzify and other community plugins to build community sites for years. Have had several that have been successful with large active memberships.

When FC came out I put a site together for testing purposes as it looked promising.

That site has started to get organic growth lately in the last week which has been great for user feedback. (sometimes as developers and site builders, we can get caught up in what we think needs attention rather than what actual members say needs attention!)

I get consistant feedback and all saying the same thing.

Have notified FC team and been told the developers will be told but then silence.

The issue is actauly causing members to give up on using a platform that runs on FC in the real world, so while being small, is actually serious and needs attention urgently.

I know if it is not fixed, I will most likely stick with other more developed community plugins and give up on FC as a useable option for now.

The main issue affects user engagment - or rather causes dissengagement.

MODEL VIEW needs to be for both LIST and TIMELINE views.

Currently it only works for Timeline view.

But why is this such an issue?

FEEDS in Spaces. The more posts they have, the more a user has to scroll down through them. With Timeline / Modal view, a user clicks a post and it opens as a popup, then after closing it, they are in the SAME place in the feed as they were.

In LIST view, Modal does not work. Click a post and it opens a new page and the user loses their place in the Feed. They then have to re-scroll through countless posts to find where they were. After doing this once or twice, THEY GIVE UP.

This is not hyperthetical, this is fact. Users give up on the site if LIST view is used.

So just use timelines view you might say...

Not possible.

If you or a user posts videos, which they are most likely to do.. some sites videos (dailymotion and others) will auto play on page load. With Timeline view, this can meen every post with a video might autoplay as a user scrolls through a feed in timeline. I tried this and have had 20+ videos all start playing and play over each other using Timeline view. The result? Rahter than change to List view users just simply close the site. It looks and sounds BROKEN. They give up.

So List view is the only useable optiont to prevent this.

But, then the main feed will only show Timeline by default!!!

Even if you as admin set all your other feeds to List view by default, the main one cant be changed.

FC is not. actualy useable in a real world site due to this.

Might sound like a small thing, but it has a HUGE impact on users. They litteraly are telling me they cant use the site, or it is broken due to these 2 small things.

So, I cannot use FC on an actual live site until these things are fixed.

Please put a hold on Fluent Cart, Fluent Event whatever additional functions you are working on and fix the base model with these 2 issues. They are breaking the core useability of FC.

All this is from actual live user feedback, not my 'wishlist'.

My FC project is on hold until fixed and if I continue getting user interest in it I will probably convert it to an alternative platform .

Please release a patch to address these 2 things.

1 - Modal view for Timline AND List view.

2 - Option to make main feed List view by default.

Thanks

John Coonen

Very thorough and thoughtful post!

Rafael Piton

I agree with you.
To this day, I still don't understand their logic of launching new products before improving what they're developing.

Rafael PitonΒ Because, we have 100+ team members and each product is being managed by totally separate teams.

I think, your last post was about the same feature request (less than 2 weeks ago), and I acknowledged that I have sent this to our devs and we have added it to our backlog.

I understand that this feature is very critical for you but please note, this plugin is for thousands of people and we prioritize features after extensive R&D and we are continously improving the plugin over time.

Also please note: Each of our products is managed by a separate team and is being developed by it's own way.

Tim Lord

Shahjahan JewelΒ I understand thousands of people will be using FC and many with different wants. However, the 2 points I bring up are direct feedback from site members, not from site builders who might have 'an idea' they want to create.

Members leaving due to what they see as ' a broken site' surely should be seen as core development priority.

If members wont stay due to this, then the product is not useable for me.

I like it don't get me wrong, I really would like to launch properly and see how FC develops. Cant take the risk though launching as it is at the moment.

Once a member leaves, its near impossible to get them back.

When they all give up using the feeds ,as they can be anything but 'fluent' as a user experience, then the product doesnt work.

I only raised 2 small points, with the team you have they surely cant be that hrard to implement.

They are functions that are already in built, just need to be available to use site wide and not in part.

Im not criticising, actually trying to be helpful and provide real members feedback.

Thanks

Sam Jansen

For me I need Timeline view always on all posts in all spaces and feeds. When a users set to show to Timeline view. Still the posts keep showing in List view sometimes. I don't want to have List view because you can not see the content of the posts. I made a Javascript function that manually simulates the click on the button to show timelime view when a space is opened and also did changed in browserstorage. What I found out that even when the default is set to Timeline view in the browserstorage it still keeps returning to List view sometimes. I made this script some months ago. Now it broke after an update. Hope this will be fixed.

Sam Jansen

Shahjahan JewelΒ I just tested it. Problem still occurs:

https://drive.google.com/file/d/1AzmQuOKnKdy836wkSEVxo7FnN4_Vw5W1/view?usp=drivesdk

It did not happen that much when I was recording but you see it in the beginning. After page reload it seems ok. But have this problem already for months and it keeps returning.