Licensing Issue
After experiencing an initial outage, I restored a full backup. This backup automatically re-registered the _fluent-community-pro license, and now I cannot reuse or reissue my license key through the dashboard. While the key shows as being in use, I need to reinstall the plugin on my live site. How can I reset or reassign this license to activate the plugin again? I've attached a screenshot of my original purchase confirmation for reference.
I watched the instructional video at https://jam.dev/c/a7f1b925-8118-4b76-b777-4afa99abbf0f, which mentions an "activation list" under the licenses section. This list should allow me to remove the website currently using the key so I can use the license again.
However, as shown in my screenshot, there is no "activation list" available in my dashboard.
What options do I have to resolve this issue?
We have noticed the issue, and an update will be released in 1-2 hours.
The issue has been resolved and now you can view your activated sites and delete the existing site entry.
Shahjahan Jewel I am unable to see any plugin licences in my account. I've also opened a support ticket. regarding the upgrades etc. Not showing. I'm trying to upgrade 2 plugins. Thanks.
Ryk Melck we got around 12 missing orders from the migration and maybe yours are one of them. At the morning, we will manually migrate those. I will take care of your ticket and respond accordingly
Shahjahan Jewel thanks! Just so you know I don't see any content in my account. It's a blank screen of death. Ticket #136232
Ryk Melck same for me
Thank you!