Hello guys - I may have a concern, please read,
I may have a concern, launching a community platform.
Lets say it turns out to be a "new Facebook" (which I dont intend to do), and people start joining my platform.
If those people starts to buy and sell illegal stuff and write to each other about stuff in private messages with each other, how can I check and control this as an admin, is that possible?
I mean. It would be quite an issue if my platform starts to be so, and I have no control over it because me as an website hoster/service provider is responsible to everything that happens in my website like Facebook more or less are.
Any idea on how to handle this situation if it appears?
interesting point
A real concern. Here are my suggestions for the matter:
- A mandatory popup on the user's first access, making the acceptance of the terms of use clearer and well-documented.
- Providing administrators with access to a complete activity log in the backend (this would address everything public, except private chats).
- A report button, encouraging the community to self-regulate (this could be implemented individually by us without requiring Fluent to introduce a new feature).
ELISA T FARIA ad 2 - this needs a frequent backups - currently users can delete any message or a post/comment without any trace. If the Community Admin doenst have any backup then the data is gone.
ad 3 - Feature Requested some time ago here and probably will be a part of the moderation process (once enbaled)
ELISA T FARIA Popups, terms and conditions to accept before access and all that is something everyone just accepts to go further witout even reading whats stated in the terms. So that wont help anything I guess.
2: Adminstrators should have the ability to sign into other users accounts and check what they are writing with other people about and more. I know it may be a break of the GDPR and stuff, but if the users are not even using their real name and a random profile picture, it would be quite difficult to see who is who if something bad is going on.
3: A report button is fine. But that is only limited to other users using it. When the reported content or group is taken down, a new one appears. So it has to be possible to stop/block it in some other way. Based on e-mail, based on phone-number, based on IP or so.
Here in Denmark, we have some official system called "Nem ID" (Easy ID). With face detection/fingerprint or an official password linked to your personal ID, you can sign in.
This system is used for internet banks, house rental things, the tax system and more official parts so you are not able to sign into those services online, unless you have confirmed your identity with this Nem ID.
Facebook dont have this integration yet, but if they had, I assume around 30% of the profiles on Facebook based in Denmark, would be deleted because they are fake, dublicated, fake ID or more.
So kind of a similar system would be good on Fluent Community/Facebook to avoid those kind of issues. But thats a whole other level of security and we are left with report buttons and more..
Adding some thoughts but this topic might be endless story: "what can be done to prevent it or to secure user tracing" - I am not sure if its worth it in some cases to even think of.
- Sometimes is better to disable Private Chat when there is no easy way to check whats going on there - especially when users dont have verified real identity - it all depends about business case.
- We can limit the way how users register to your Community. Paid users will leave some data trance - it might help law enforcment (unless stolen credit card/identity was used).
- We can ask for a phone number verification while registering (double opt-in) - most Social Media portals asks for the phone number. In our case it might be too much.
- It might be critical to disable the option delete posts/comments so users cannot remove it and you can have any evidence in the case.
BTW: it is the Community Admin responsibility to moderate the content (hosting provider is not responsible for what we have on our hosting account).
This topic is related to all kind of commnities not only for this plugin and some steps (logs?) can be done on the hosting level.
Mat Disable private chats would have a lot of people not to sign up as this is kinda the new standard on community sites.
Paid users are also not a way to make those things work. "Why pay for a community with 20 people on, when you can have facebook for free?"
Ask for a phone number for verification will be a must.
There HAS to be a logfile for everything done on the platform. For every upload, for every comment, for every edited comment (how was it before edit), for every profile created, for every private message sent and more. If there is nothing like this (rip database), people can just sign up to your platform, use it illegally and delete everything afterwards. - Thats not a good way of stuff to start hosting..
Niki Funch facebook is not free but it depends on how do you define the price - in dollars paid monthly? how much you value your personal data? dont be cheap please haha
Mat Facebook is running by the income of ads from companies and from people paying for this new payment option, that Facebook offers.
But adding ads to this Fluent Community would be a cool option to have. But I dont think it is offered in the current state, right? Unless you have ads already thoughout your website and the community platform is integrated somehow on the website with your header, sidebars and more still shown.
Maybe im wrong here. Please correct me then :)
You can't.
The only thing you can do is to put "Privacy Policy" and "Terms and Conditions".
In them it will mention that the provider is not responsible for damages, illegal sales, hate speech etc...
And that by using the website they accept these policies, terms and conditions.
That if they engage in illegal activities they will be removed and if the authorities request the data of the offending users the provider is obliged by law to release the data of legal offenders.
Sombri Luna The last part you write, about giving authorities the data. That would requre that we as the website owner, have logfiles and more from the users, even if they delete comments, posts, uploaded files and more. - Do we have that?
I assume Facebook already have those things written in their 150+ long pages of rules which no one ever reads. But still, people are making hidden groups and buy/sell illegal stuff.
Our gourverment here in Denmark has just started to setup even more restrictions to Facebook, to make them do their work even better to shutdown illegal groups, profiles and more. But if they rely on AI to do this or manual people, there will still be things that not gets caught and an huge amouth of salary expense to Facebook each month for those manual people.
I dont say my website ends out being the same thing, but there is a change it MAY happen. And for this part, I think we need some kind of super-admin rights so we always can sign into profiles and check what is written and ban profiles misusing the service as a consequense.
Please correct me if I am wrong here. :)
Like websites with child-related issues. There have been cases where the website owners of those websites are being responsible for the content uploaded to their portal and they have got huge fines for not taken material down fast enough.
Imagine the same thing will happen on your website, and you suddenly have 100.000 users that daily are posting this kind of stuff. How would you sit down in your chair and take it all down over and over?
Again, I dont think my websites would end up in those ways. But there is always a risk that it may occour - maybe in private messages between the users and more.
Any news about this topic here? ☺️