FluentCommunity Integration Stopped Working After FluentCart Update
Hi, URGENT please!
After the latest FluentCart update, the FluentCommunity integration automation stopped working on our website.
Previously, everything worked correctly:
- after a successful subscription payment, a FluentCommunity account was automatically created,
- the user was automatically added to the correct Spaces and Courses,
- and after subscription cancellation, access was automatically removed.
Now, after the update:
- the FluentCommunity account is no longer being created automatically,
- users are not being added to Spaces or Courses,
- and the automation flow appears to be broken.
The payment itself works correctly, but the FluentCommunity user/account creation step no longer triggers.
Could you please check if this is a known issue related to the latest FluentCart update or integration changes?
Thank you.
It should work. We are checking it right now.
We have tested the same workflow on our side (FluentCart product purchase > FluentCommunity integration > course/space assignment and cancellation flow), and it is working as expected. In our tests, a successful purchase correctly creates the user, assigns them to the related Spaces/Courses, and access is removed upon cancellation.
Based on this, the issue does not appear to be a general problem introduced in the latest FluentCart update.
In your case, the integration flow is likely being affected by a site-specific configuration, which you can review further by following the steps below:
- Ensure FluentCommunity integration is set as private: https://prnt.sc/rLRGLKvpRtFl
- Verify product-to-course/space mappings are correctly assigned: https://prnt.sc/IOICZJfakVTr
- Confirm both FluentCart and FluentCommunity add-ons are updated to compatible versions
- Check that the FluentCart user creation mode is enabled: https://prnt.sc/oj4J33VWnvHg
If the issue persists after these checks, please open a support ticket and include your site credentials so we can investigate directly. Please also share any relevant details and a screen recording of the issue if possible, as this will help us identify the root cause more quickly.
Ruman Ahmed I think you may have misunderstood the issue.
Everything was also working correctly on my side before the latest FluentCart update. The settings were not changed, but after the update the automation stopped working with the exact same configuration.
Also, I noticed something important:
some users accidentally make two payments/orders, and in those cases the automation works correctly on the SECOND payment.
But for users who only make ONE successful payment, the automation often does not trigger at all.
So this definitely looks related to the payment/integration trigger after the latest update.
I already created a support ticket and shared the details. I hope this can be resolved as soon as possible because users are already complaining about access issues.
Kostiantyn sure, I’m currently reviewing your ticket.