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#Bug Report

Fluent SMTP Settings Missing

I cannot view any FluentSMTP settings. Help appreciated.

Fluent SMTP Settings Missing
  • 15 comments

Mat ‎

Mark Rugen what status do you see for the FluentSMTP plugin in /wp-admin/plugins?

Activete or Deactivate? Or the plugin is not installed at all LOL (no offence)?

Mark Rugen

Mat ‎ 

Ivan Vowlolova

Go to the settings section in your WordPress admin; it should appear there. I hope this helps!

Mark Rugen

Activated, but when I choose settings, I get the blank page.

Mark Rugen

Also tried, deactivating, deleting and redownload and installing. Same result.

Mat ‎

Mark Rugen do you see any error in the Browser > Dev Tools F12 > Network tab when refreshing the FluentSMTP plugin settings page?

/wp-admin/options-general.php?page=fluent-mail#

Mat ‎

Mark Rugen do you filter urls in .htaccess (custom code) or with any WAF or Security plugin?

Do you Block REST APi?

Mark Rugen

Mat ‎ I do not

Mat ‎

Mark Rugen and there are no Errors in Dev Tools right?

Mark Rugen

Mat ‎ I do not see any

Mat ‎

Mark Rugen it might be related to Chicago weather then haha joking.. one sec..

Mark Rugen

Mat ‎ Wait,,,hmmmm

Mat ‎

Mark Rugen let me think a bit.. Provisional Headers shouldnt be any issue and the .css was loaded I think..

Mat ‎

Mark Rugen try to use a different browser for a second and incognito mode (without browser extensions: blockers) + clear the cache if doesn't help then it might be a conflict with other plugin (its hard to tell)

Ivan Vowlolova

I hope this will help you Mark Rugen ark:

  1. Ensure the plugin is up to date:

    • Go to the Plugins section in your WordPress admin panel.
    • Make sure the Fluent SMTP plugin is updated to the latest version.

  2. Clear your browser cache:

    • Sometimes, browsers store outdated versions of CSS or JS files. Clear your cache and try again.

  3. Deactivate and reactivate the plugin:

    • Go to Plugins > Installed Plugins, deactivate the Fluent SMTP plugin, and then reactivate it.

  4. Check file permissions:

    • Ensure the problematic file (fluent-mail-admin.css) has the correct permissions. Files should ideally have 644 permissions, and folders should have 755.

  5. Reinstall the plugin:

    • If the previous steps don’t work, uninstall the plugin and reinstall it from the official repository or the ZIP file.

  6. Disable conflicting plugins:

    • There might be a conflict with another plugin. Temporarily disable other plugins to see if the issue persists.

  7. Enable debug mode:

    • Turn on WordPress debug mode for more details:

      • Edit the wp-config.php file and set WP_DEBUG to true:

        define('WP_DEBUG', true);

      • Check the debug.log file in the wp-content folder for additional information.

  8. Check the browser console:

    • Use your browser’s console (as shown in the screenshot) to identify specific errors related to the fluent-mail-admin.css file.

If the issue persists after trying these steps, it might be a server-related problem.